Frequently Asked Questions

 

WHEN CAN I GET ACCESS?

You can gain access to your storage unit 24 hours a day, 7 days a week.

HOW?

Each customer has a code number (YOU decided the number to use) which you use to open our security gate.  No swipe cards to lose!!! Simply drive in and use your padlock key to open your unit. Quality padlocks are available for sale in our office.

WHAT ABOUT SECURITY?

Firstly, the complex is totally enclosed within an electric fence and our computer logs every exit and entry by PIN number. This means we can always track the comings and goings of every individual who accesses Safe Store. There are also strategically located surveillance cameras recording all activities. The complex manager lives in a residence above the office, who regularly patrols the grounds and checks all locks to ensure they are secure.

WHAT ABOUT PESTS?

Each unit contains a special pest bait and is sprayed with a residual insecticide prior to each client moving in.

HOW CAN I PAY?

EFTPOS, Credit Card, Cheque and cash payments are accepted, as are automatic payments from your bank. On line banking and a secure website payment option with your credit card is also available.  A security deposit is paid when moving in and this is refunded less any outstanding bills when you move out. Your account is to be paid a full month in advance at all times. 7 days notice is required before moving out.

CAN YOU ARRANGE INSURANCE?

It is important to remember that goods are stored at your risk. If your personal insurance policy does not cover the costs of goods in storage, we can arrange insurance for you. Note we do not offer commercial insurance or vehicle insurance.  Your residential insurance costs you only $1 per $1000 of cover per month. You'll find our rates VERY competitive.

WHAT SIZE DO I NEED?

We have 17 different sizes plus outdoor storage so you only need to pay for the space you require. And no wasted space is no wasted money! Our friendly, professional staff will help you to choose the size to best suit your needs.

Moving house? Let your friends and family know your new contact details with one of our FREE Ecards!